How Luxury Hotels are Embracing Technology and Transforming Hospitality?

 

Ever wondered how your thoughts shape up when searching for luxury hotels in Kolkata? Well, the perceptions may differ from one person to another but a sea change but a sea change has been on the cards and the results are already showing. Today, there is more to comfortable bedspreads, spa-like bathrooms, and gourmet delights. That is how technology has changed things in recent times among which the integration of smart technology is one. Naturally, the guest experience has stepped ahead in various luxurious hotels and resorts.

Here are the trends that are transforming the hospitality industry:

1. Personalization of guest experience

Data analytics and Artificial Intelligence or AI allows hotel owners personalize guest experiences and things have truly shaped up uniquely. If you are wondering how, technology allows hoteliers analyse the preferences and behaviour of guests and accordingly they create recommendations regarding booking of premium hotels rooms in Kolkata, dining and entertainment options. Today guests can adjust room temperatures and change the glow of light in the rooms. That is how guest satisfaction has gone to record levels.

2. Smart keys for premium rooms

The smart keys have been designed based on NFC or near field communication technology, which is extensively used for mobile payments. Due to the integration of this technology two devices can exchange information when they are located close to each other. Now, this powerful technology is a part of smart keys that helps the occupants open the door easily. So, traditional keys are no longer the most secured way of safeguarding hotel rooms as smart keys have replaced them.

3. Contactless payment

Contactless payment gained widespread popularity during the global pandemic but has stayed since them due to the convenience it offers. The luxury hotels leverage smart and contactless payments, allowing guests to settle the payments faster and eliminate the need of using physical cash. Lakhs of customers today settle their hotel bills through QR codes, minimising physical touch and expediting the process of payment. The contactless payment method has gone a long way in improving guest satisfaction.

4. Streamlining check-in and check-out experiences

With smart hotel technology come easy check-in and check-out processes streamlined beyond imagination. That way wait times have come down to the lowest level. No longer will you come across long queues or wait times. Thanks to mobile applications that allow guests to skip the formalities at the front desk; moreover, they can use smart keys to open and close the door. Hotels may instruct their staff to focus on delivering personalized services.

5. Sustainability and smart solutions

Sustainability is the growing concern today and it is one of the things bothering hotel owners as well. That is why the best hotel in Kolkata for premium stays has revved up their infrastructure with water-saving fixtures and energy-efficient lighting. Apart from this, smart and five-star rated air conditioning systems reduce energy consumption. Overall, smart solutions prevent wastage of resources to a great extent.

6. IoT-enabled rooms

With technology like Internet of Things or IoT, you can transform hotel rooms into smart spaces that cater to the comfort and convenience of the guests. Wondering how? Devices like lighting systems, AC’s, and other appliances in hotel rooms can be controlled via voice commands and mobile apps. With connectivity soaring to this level, hotels can successfully reduce energy wastage and eventually reduce the operational costs.

7. Installing guest retention software

Guests come and go in several luxury hotels in Kolkata but only a handful of them come back for repeat stays. With overwhelming options for guests to stay, hoteliers need to make genuine efforts to retain the customers. With guest retention software installed in the computers, the communication lines between them and the hotel owners stay open. Such efforts like encouraging customers to re-book hotels can boost the hotel revenue.

As the hospitality industry heads for smart changes in their businesses, hoteliers are thinking how technology can be best used to shape up guest experience. No wonder smart solutions are here to revolutionise premium hotel rooms in Kolkata, the interaction with guests is also moving ahead in leaps and bounds. So, the sooner you embrace the trends the better it is for you to stay competitive and ahead of others in Kolkata. Hotel Ballygunge Luxury is one of the leading hotels in the heart of south Kolkata and offering the best luxury amenities. If you are about to make a trip to this city, check our services here https://www.hotelballygungeluxury.com/ and book your premium room today.